Privacy Policy
Last updated: July 10, 2025
Glavien Software ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our GameBack service (the "Service").
1. Information We Collect
We collect information in a few different ways to provide and improve our Service:
- Information You Provide to Us: This includes the personal information you provide when you register for an account, such as your name, email address, and payment information.
- User Content: As a Backend-as-a-Service, we process and store the data you and your end-users upload through our Service. This includes game saves, player profiles, and other application data. As stated in our Terms of Service, you retain all rights to your User Content. We act only as a data processor for this content.
- Usage Data: We automatically collect information when you use the Service, such as your IP address, browser type, operating system, and information about your usage of our features. This is collected to help us understand how our Service is being used and to improve it.
- Cookies and Similar Technologies: We use cookies to operate and administer our website and Service, and to improve your experience.
2. How We Use Your Information
We use the information we collect for various purposes:
- To provide, maintain, and improve our Service;
- To process your transactions and manage your subscriptions;
- To communicate with you, including sending you service-related emails, and responding to your comments and questions;
- To monitor and analyze trends, usage, and activities in connection with our Service;
- To prevent fraudulent transactions and other illegal activities and to protect the rights and property of Glavien Software and others.
We will never sell your personal information or your User Content to third parties.
3. How We Share Your Information
We do not share your personal information with third parties except in the following limited circumstances:
- With Service Providers: We may share information with third-party vendors and service providers who need access to your information to carry out work on our behalf. This includes payment processors (like Stripe or Paddle) who handle your payment information, and cloud hosting providers (like AWS or Google Cloud) where our infrastructure is hosted.
- For Legal Reasons: We may disclose your information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process.
- Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you. For example, we may share statistics about the usage of our Service.
4. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information and User Content. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data.
5. Data Retention
We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Service. We may also retain certain information as required by law or for legitimate business purposes. You can request the deletion of your account and associated data at any time.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. You can typically manage your account information from your user dashboard. For other requests, please contact us at legal@glavien.io.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.